1. Order Cancellation

• The Employer can request to cancel an order if the delivered work does not meet the agreed requirements, is late, or if there is a mutual agreement to cancel.
• Writers may also request cancellation if the employer’s requirements change significantly or if communication breaks down.
• All cancellation requests should be made through the platform’s order management or resolution center.

2. Refund Process

• When an order is canceled, the funds are credited to the Employer’s balance by default.
• Employers can use this balance for future purchases on the platform.
• If the Employer prefers a refund to their original payment method (e.g., credit card, PayPal), they can request this through the platform’s support system after the order is canceled.
• Refunds to the original payment method are typically processed within 10 business days after approval, depending on the payment provider.

3. Refund Eligibility

• Refunds are only issued for orders canceled through the platform.
• Refunds can only be returned to the original payment source used for the order.
• Platform credits (if issued as a bonus or promotion) cannot be refunded or transferred to a payment provider and may expire after a set period (e.g., three months).

4. Dispute Resolution

• If either party disagrees with a cancellation or refund request, they may escalate the issue to the platform’s support team for mediation.
• If the other party does not respond to a cancellation request within a set period (e.g., 48 hours), the platform may automatically cancel the order and process the refund.

5. Important Notes

• Once a refund is initiated, it cannot be reversed.
• Excessive cancellations may impact a Writer’s standing or visibility on the platform.
• All refunds and cancellations must be processed through iamyourwriter.com to ensure compliance and security.

Example Scenarios

Scenario	Refund Outcome
Order canceled by mutual agreement	Funds credited to employer’s balance or refunded
Work delivered late or not as described	Employer may request cancellation and refund
Employer changes requirements mid-project	Writer may request cancellation; refund processed
Dispute over quality or delivery	Escalate to support for mediation and resolution

Contact and Support

For any questions or to request a refund to your original payment method, please contact info@iamyourwriter.com support through your account dashboard.